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CareFirst NY Inc. TEST

Compassionate Hospice CAre in the southern tier

Facing the final stages of life is never easy—for patients or their families. At CareFirstNY, hospice care means you don’t have to face it alone. Our expert, compassionate team provides holistic end-of-life care in Chemung, Schuyler, and Steuben counties, helping patients focus on comfort, dignity, and quality of life while supporting their loved ones every step of the way. We offer pain and symptom management, emotional and spiritual support, and guidance for families, so patients can spend their time wherever they feel most at home, surrounded by the people and moments that matter most.


Ready to take the first step? 

Anyone can make a hospice referral—even for themselves. It’s simple, and we’ll guide you through every part of the process. 

Make a Hospice Referral

What Hospice Provides

What Hospice Does Not Provide

What Hospice Does Not Provide

  • Expert Comfort Care – Relief from pain, symptoms, and stress so each day can be lived more fully.
  • Regular Home Visits – Nurses, social workers, spiritual care counselors, and trained volunteers visit on a set schedule to provide care and support.
  • 24/7 On-Call Support – A nurse is always just a phone call away, day or night, with urgent visits when needed.
  • Emotional & Spiritual Counseling – Guidance and compassionate listening for patients and families, honoring all beliefs and traditions.
  • Volunteer Support – Caring volunteers offer comfort, conversation, caregiver breaks, help with errands, and even legacy projects to honor life stories.
  • Bereavement Support – Counseling, groups, and resources for families for up to 13 months after a loved one’s passing.

What Hospice Does Not Provide

What Hospice Does Not Provide

What Hospice Does Not Provide

  • Curative Treatments – Hospice focuses on comfort, not cure. Treatments aimed at fighting or prolonging illness, like chemotherapy, surgery, or radiation (unless for symptom relief), are typically not included.
  • Emergency Medical Interventions – ER visits, further testing, or hospitalization may fall outside hospice goals of comfort and dignity. Decisions are always guided by the patient’s wishes and advance directives.
  • 24-Hour In-Home Care – Hospice provides scheduled visits and 24/7 on-call support, but it is not full-time in-home care. Families often provide daily care, sometimes with private help.
  • Room and Board in Care Facilities – Hospice can provide medical care in nursing homes or assisted living, but it does not cover housing costs. Covered services include nursing visits and symptom management related to the terminal illness.

 If you believe hospice may be right for you or a loved one, the first step is easy: make a referral. Whether you’re a patient, family member, or healthcare provider, you can start the process today. 

Start a Hospice Referral

A Team that Cares, Always on Your Side

Every hospice journey is unique. That’s why we surround you with a team of nurses, doctors, social workers, spiritual care counselors, and volunteers who understand not just the medical needs, but the mental, emotional, and spiritual ones as well.


Your assigned care team will make regular, scheduled visits to provide care and support  wherever you call home—whether that’s in your own home, a nursing facility, an assisted living setting, or a dedicated hospice residence. While we can’t stay in your home around the clock, members of our team are available 24/7 by phone so you’ll always have someone to call—day or night—for support, reassurance, or guidance.


Call us anytime at (607) 962-3100 or start a conversation with our team today.

Recognition for Quality Hospice Care

CareFirstNY is a Proud Recipient of the Hospice Honors Award

  CareFirstNY is proud to be a three-time recipient of the CAHPS Hospice Honors Award (2024). This award recognizes agencies providing the highest quality care as measured by patient and caregiver experiences. It reflects our commitment to compassionate, expert hospice care in the Southern Tier. 

2022 Award Winner | 2023 Award Winner | 2024 Award Winner

Frequently Asked Questions

We know hospice can feel overwhelming, but we are here to walk beside you. Below are some answers to common questions about hospice care. If you have more, our team is always ready to guide you—

call us at (607) 962-3100 or email info@carefirstny.org to speak to an Admissions Coordinator today.

Hospice focuses on comfort, dignity, and quality of life when a cure is no longer possible. It brings together expert medical care, pain and symptom management, emotional and spiritual support, and guidance for families—wherever the patient calls home. 


To learn more about hospice care and how it can support you and your loved ones, please read our comprehensive guide: What Is Hospice Care? A Guide for Families in the Southern Tier. 


Choosing hospice doesn’t mean giving up. It means getting expert care and guidance so patients and families can focus on what matters most. Our team is here to help you decide and answer any questions along the way. 


Hospice is often the right choice when a serious illness can no longer be cured, and the focus shifts to comfort, dignity, and quality of life. Signs it may be time to consider hospice include frequent hospitalizations, increased need for help with daily activities, uncontrolled symptoms, or simply wanting support to live each day as fully as possible.


For more detailed guidance, please read our blog post: When Is the Right Time for Hospice? Key Signs to Consider. 


Hospice is here to support and empower caregivers, not replace them, and we’re committed to being available whenever you need us—day or night. While we don’t provide continuous in-home care, nurses and staff visit regularly based on your loved one’s needs. A nurse is always on-call 24/7 for urgent questions or visits. If around-the-clock care is needed, we can help coordinate additional support or short-term inpatient care. 


Most families never have to worry about the cost of hospice care. Medicare, Medicaid, and most private insurance plans cover it fully—so you can focus on your loved one, not the bills. Hospice coverage applies in the patient’s home, a nursing facility, an assisted living setting, or a dedicated hospice home, and includes medications, equipment, and supplies related to the terminal illness. 


For those without insurance, or who are under-insured, CareFirstNY offers a sliding fee scale and financial assistance. No one is ever denied hospice care because of an inability to pay.



Anyone can make a referral into hospice care—patients, family members, friends, or healthcare providers.  The process is simple: once a referral is submitted, our team will promptly reach out to discuss needs, answer questions, coordinate with the physician, and arrange admission if the patient chooses to start care. 


Ready to take the first step? Make a Referral online or call (607) 962-3100 to speak to an Admissions Coordinator.  


Still Not sure if hospice is right for you? Let's Talk.

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